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How to Connect with Customers at a Popup Event: A Comprehensive Listed Guide

Updated: Apr 23

How to Connect with Customers
Connecting well makes happy customers.

Popup events offers businesses a unique opportunity to connect with customers in a more personal and engaging way. The ultimate goal is to create a Omnichannel Marketing strategy that make every interaction with your brand feel connected. Unlike traditional retail stops, popup temporary store location allows businesses to create a sense of exclusivity and excitement around their brand, while also providing a platform for showcasing new products or services.

However, while popups can be an effective way to attract new customers, connecting with them can be a challenge. With so many distractions and competing brands vying for their attention, it's important to have a solid strategy in place for making meaningful connections with potential customers.

In this guide, we'll share with you some strategies for connecting with customers at events, from crafting a compelling brand story to leveraging social media to amplify your message.

Craft a Compelling Brand Story

  • Define Your Unique Value Proposition: What makes your brand different from competitors?

  • Create a Memorable Brand Identity: Develop a brand personality that resonates with customers.

  • Tell Your Brand Story in a Compelling Way: Use storytelling techniques to make your brand more relatable.

Make Your Booth Stand Out

  • Design an Eye-Catching Booth Display: Use bold colors, logo brand canopy, lighting, and signage, if required, to draw customers in.

  • Offer Interactive and Engaging Experiences: Host games, contests, or demonstrations to keep customers engaged.

  • Use Display Business Technology to Enhance the Customer Experience: Incorporate virtual or augmented reality experiences to showcase your products.

See Secret Guide #10 "Be Inspired, Get Creative", of Popup Your Startup Book for a detailed guide on how to make your booth standout and grabs customer's attention.

popup shop book series
The Pop-up Shop Tetralogy Series

Engage with Customers in Meaningful Ways

  • Train Your Staff to Be Personable and Approachable: Encourage staff to engage with customers in a friendly and welcoming manner.

  • Offer Product Demos and Samples: Let customers try out your products and services.

  • Ask for Feedback and Listen to Customer Needs: Gather feedback from customers and use it to improve your products and services.

Leverage social media to Amplify Your Message

  • Use social media to Build Buzz Before the Event: Create a social media campaign to promote your event and build excitement.

  • Encourage Customers to Share Their Experience on social media: Create a unique hashtag and encourage customers to post about their experience.

  • Follow Up with Customers on social media After the Event: Use social media to thank customers for attending and to

Follow Up with Customers After the Event

  • Collect Customer Contact Information: Collect contact information from customers to follow up with them after the event.

  • Send Personalized Follow-Up Emails or Messages: Send personalized messages to customers thanking them for attending and highlighting products or services they showed interest in.

  • Provide Special Offers or Promotions for Future Purchases: Offer special promotions or discounts to customers who attended the event to incentivize future purchases.

FAQs on how to connect with customers:

Q: How can I make my booth stand out at a popup event?

A: There are a few strategies you can use to make your booth stand out, including using bold colors, lighting, and signage, if required, to draw customers in, offering interactive and engaging experiences, and using technology to enhance the customer experience.

Q: How can I encourage customers to share their experience on social media?

A: One effective way to encourage customers to share their experience on Instagram, TikTok, Facebook or any other social platform is to create a unique hashtag for your event and promote it on signage, social media, and other marketing materials. You can also offer incentives for customers who share photos or posts using the hashtag.

Q: Why is it important to follow up with customers after the event?

A: Following up with customers after the event is a great way to build relationships and encourage future purchases. By collecting customer contact information and sending personalized follow-up messages, you can show customers that you value their business and are committed to meeting their needs.


Popup events can be a great way to connect with customers in a more personal and engaging way. By crafting a compelling brand story, making your booth stand out, engaging with customers in meaningful ways, leveraging social media to amplify your message, and following up with customers after the event, you can make lasting connections and build relationships that drive future business. So, next time you host a popup event, use these strategies to make the most of your opportunity and connect with customers in a meaningful way.

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